These cookies help us keep your account safe and prevent fraud. The First Electric app is our free online bill payment system that also allows you to report a power outage and monitor your energy usage. 4 0 obj >>. (: I have been with Gexa for two billing cycles and I would not recommend them. Reduce set rate at about 150.00. Every agent that answers has an IQ of about 80, and aren't trained to answer the phone or do anything on behalf of this company. 90 complaints closed in the last 12 months. THEY ARE NOT SERVICING CUSTOMER COMPLAINTS AND NOT HONORING THEIR CONTRACT! I will really appreciate if you can investigate my matter and refund whatever I have been over charged and from next month onwards generate invoice as per my agreement. . I live in a two bedroom apartment and havent been home in two months (work traveling) ! Gexa claims they have submitted two billing disputes, between 7/16/22, and 8/21/22 (estimated dates), however I have contacted **** directly, and have been informed that there are no billing disputes for my account, for any time period. Enter your ZIP code to see the plans available to you. Request A Quote > Shop Plans for Your Home Retailers, LLC P.O. Beginning in early 2022, a pattern of complaints/reviews was noted for Gexa Energy, LP. Desired outcome: My plan include discount if my usage is below 2000kw per month. That would be enough profit for them. Commas In Dates Worksheets Pdf, They subsequently sent me bills on 9/7/22 for an April 12th and May bill, which I had already paid. At Choose Energy, our reporters seek out information that puts you in control of your energy. I have called them-at least 10 times, starting in June, and been advised by all, that I would receive a bill within a few days. A Usage Credit of $100.00 will be included for each billing cycle when your usage is between 1000 kWh and 2000 kWh. I will file complaints with the Texas electric commission. I signed a 12-month contract in September 2019. I know when my service started with Gexa,I also paid my earlier bills from Spring of 2022, when they were billed. We apologize for any inconvenience this issue may have caused you. Absolutely! The attached bill was a resubmission for billing dates 3/11/22-7/11/22 by ****, however Gexa added this balance to my account, rather than replacing the invoices for the billing period. Send to Gexa Energy via fax to: 866-675-4392 or email to: Your request for service will be processed when your document is received and approved by Gexa Energy, which may take 2448 hours from date of receipt. Supera 700c Road Bike, Linda Moulton Howe Books Pdf, At over 1000k kWh, Gexa credits me with $100. Gexa Energy is committed to delivering excellence to their customers, while supporting local community projects and charity organizations fortifying their core values of cultural and environmental care. We thank you for providing us with an opportunity to address your complaint. My rate appeared to more than double as my bill went from $193 for 1400 kWh, to $418 for 2193 kWh when temps reached over 100 for many days. A detailed review of your account indicates that you began service with Gexa Energy on December 1, 2021. Some of the utilities they work with include: Gexa Energy offers plans with different rates. My wife and I hold an account with this "company". Taylor ***** The utility is also responsible for restoring power during an outage. If you do not have an online MyGexa account,sign up now! We appreciate your feedback. Katharine Viner Husband, I ordered new service January 15th gexa said there was a switch hold on that address so I sent my lease verification with 150 deposit they said well we closed out the account you will need to set up new account so on January 25th set up service again another 150 dollars still no service 28th house burnt down so I had to move on the 3rd of Feb tried to get service again had to make a new order with a 300 deposit today has been 3 days no service so I canceled out with them 600 dollars later and went with another company that had my service on in 2 hours not to mention I have not been refunded my 600 dollars yet. Total $97.86 This is especially common on statements that include canceled and re-billed charges. It's not a discount for staying under, it's a PENALTY for going over, that they don't explain well! Kramer Allrad Dealer, Select the Switch Payment Accounts arrow and choose a new form of payment. I am 70 and on a fixed income. Desired outcome: Avail daily usage data--will show consumption was over 1000kWh by 12/30. Tanner Fox Phone Number 2020, The supervisor submitted the dispute request to **** and advised of a 21-day turnaround time. On July 15, 2022 Gexa Energy reissued your invoice for $312.23 for a usage of 3100.36 kWh for the usage period of 5/4/2022 to 6/8/2022. endobj Credits always appear with a minus sign (-) before the amount. I signed up in May. (this has been going on for 2 months). You were out of town for a large portion of the billing period in question and are disputing your usage. *Estimated savings based on average Gexa customer; actual savings will vary. We appreciate your feedback. They have acknowledged that theres a discrepancy in the bills as the usage does not add up on any of the following bills I have received after the corrected bill was sent to me. You requested to cancel your account as of 9/12/2022 due to a Move Out. Well give you a unique barcode so you can get a head start and then finalize your payment in-store by 8pm the same day. You have submitted a dispute and were advised to allow 21 days for completion; however, your bill has not been corrected. BBB Business Profiles generally cover a three-year reporting period. They are billing me twice the amount for electricity than I have paid for 15 years. In the customer service category, the P2C complaint score is taken from the Public Utility Commission of Texas most recent scorecard, which can be foundhere. Travis Kelce Instagram, BBB Business Profiles are subject to change at any time. Slugma Slugma Kappa, Click here to log in to the First Electric app or to create an account. I signed up for your Gexa Saver 24 expecting a rate close to 13.8c kWh. When I renewed my contract in July the employee misrepresented the rate that I would be billed. Let us show you how. Save my name and email in this browser for the next time I comment. Gexa Energy offers a 60-day happiness guarantee. Cannot consume 928kWh (12/22-12/28), then 783kWh (12/22-12/30). **** ****** ** ***** On September 7, 2022 Gexa Energy accepted a Backdated Move In request from Ambit Energy to return your premise to Gexa Energy as of 7/29/2022. After I got a $595 bill I did a deep dive into the plan. To report a power outage or an electrical emergency, please contact your local Transmission and Distribution Utility (TDU) company. Manage your utility bills easily and securely with Gexa Energy at your local Money Services location. Lock in a low fixed-price plan today for peace of mind and price protection for a year. A few days later my neighbour phoned to say AEP had come by. Unity Mod Manager Pathfinder, Really?Scam and dishonestyThey also claim to be BBB acredited but, they are not according to the BBB. I say no way the provider changed the meter out with a smart meter but it did not start out with the old number nor did it start out with zero's or blank to make sur ether was no usage. Gexa Energy offers this fixed-rate energy plan in a 12-month contract and it's completely powered by green energy. Yevgeny Nikolaevich Lebedev, You were advised by another representative that your account did not qualify for the arrangement and you were required to pay the amount due. Yet nothing is being done to correct this & continuing to charge me the wrong amount. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Here are some of the Gexa Energy plans currently available in the Choose Energy marketplace: Gexa Energy serves the deregulated areas in the state of Texas. the bill is marked TDU Actual Read for both meters but I do not believe this at all. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. ","acceptedAnswer":{"@type":"Answer","text":"Like most providers, Gexa Energy will require a deposit when you sign up for your energy plan. Your power should not be interrupted during the switch. Incorrect reading of meter and incorrect fix price per kwh when under contract. We did that, than it showed up again and again another shut off notice. We apologize for any inconvenience this issue may have caused you. We noticed that we had about ~$550 extra dollars showing on our bill. Cash At Bank Debit Or Credit In Trial Balance, Where Did Johnathan Thurston Go To School, North Queensland Cowboys Board Of Directors, Vegetarian Vs Non Vegetarian(argumentative Essay). Gexa Energy offers several plans for customers to choose from. Contract ended 12/30, then I get this bill. Your utility company depends on your location and is not affected by switching providers. Or, once the customers account has closed, Gexa Energy will apply the deposit plus interest as a credit to their final bill. I haven't been able to login to the website from the desktop using ANY of the top 6 browsers, including Google, Edge, Firefox, or any others since I became a customer 3 months ago. I will really appreciate if you can investigate my matter and refund whatever I have been over charged and from next month onwards generate invoice as per my agreement. Usage Credit $100.00 per billing cycle for usage [protected]) kWh A detailed review of your account indicates that you began service with Gexa Energy on 7/6/2022. Box 660004 Dallas, TX 75266-0004. Was promised one rate but billed another. This whole no bill issue has caused me a great deal of stress, what energy company doesnt bill for four months of energy? Ohio Express Net Worth, But they will not make any adjustments to the previous large bill despite it being their misrepresentation that caused the excessive bill, UNLESS I stay in the contract. Reading Type The meter reading may fall under two different types: Actual A reading obtained from the meter by the TDU. I have contacted Gexa on 8-10 different occasions between 7/5/22 - 9/10/22, speaking with their represenatives for an excess of an hour each time, to request that they submit a billing dispute with ***** *** ****** ***** (****) due to extreme energy usage changes after our meter was replaced. All contents Copyright 2023 The Kroger Co. All Rights Reserved. Vegetarian Vs Non Vegetarian(argumentative Essay), They quoted me the amount remaining. ","acceptedAnswer":{"@type":"Answer","text":"Gexa Energy customers use an online account called MyGexa to pay bills. It would vary some what but not that much. Chokas Meaning In Gujarati, To find the most accurate Gexa Energy rates for your home, enter your ZIP code on this page. Upon review, the Gexa agent who assisted you failed to apply the same contract terms to your account. Gexa Energy offers a variety of plans in each Transmission and Distribution Utility (TDU) area. After that, I requested the power to be turned back on under the original plan terms rather than the newer more expensive terms, to which I was told no problem. Gexa Energy purchases renewable energy credits (RECs) from renewable generation resources throughout North America to match 100% of the energy sold under your electric plan. I've called customer service in the past and they just seem to make things worse, and have little understanding of what I'm saying. Get our 60-Day Happiness Guarantee when you sign up for a new Gexa Energy electricity plan. Submit a complaint and get your issue resolved. As indicated, Gexa Energy reviewed your initial enrollment request and identified a coaching opportunity required for the sales agent. Search by state, city or ZIP code to find your local Money Services. The RECs Gexa purchases represent the renewable attributes of power generated from a variety of renewable energy sources, including, but not limited to, the sun, wind, geothermal, hydroelectric, wave or tidal energy, and biomass or biomass-based waste products, including landfill gas. Today 9/12/22 my electricity was cut off and when i called in to see what the issue was, the rep i was now speaking to let me know that i never qualified for the payment plan and the previous rep just lied to get the 250 payment that day and made up a false payment schedule. Are you ready to start shopping for an energy plan for your home? A callback will be provided to you once more information is available. On July 5, you spoke with a Gexa representative who confirmed that **** provided a corrected reading to replace the estimated reading for March usage and the other two months of usage were Actual reads. The company will waive your cancellation fee if you move outside Gexa Energys service area. And never set it above 72 degrees when I am home. in my case last months bill was $323.43 but this month's bill was $662.65 with over 1150 KWH usage more being used than last months bill usage. These philanthropic initiatives include: Gexa Energy offers fixed-rate and variable-rate plans, with contracts ranging from 12 to 36 months all powered by 100% green energy. GET STARTED. Consumption 12/22/22-1/3/23: 1175 kWh broken down as 783 kWh @0.131 (within contract) and 392 kWh @0.229 (rollover) Gexa Energys Eco Saver Plus 12 is currently their lowest rate. Account number ********, This is not a solution. Total Charges The total amount charged by Gexa Energy. https://www.gexaenergy.com/for-business/business-solutions/contact-us, Gexa Energy has many fixed-rate plans that could help. If you choose to switch to another provider prior to the end of your contract expiration, Gexa Energy will also waive your Early Termination Fee as a courtesy. I asked if there was anything they (Gexa) could do to help since it was their rep who lied to our face about the course of action. James Leininger 2020, Gexa Energy does not offer no-deposit plans. . I asked for confirmation that they would not report me to the credit bureau for not paying the balance while the amount was still disputed, per PUC regulations. If you do not have a MyGexa account,sign up now! !I have been calling these people back and forth ?? Make Gexa Energy bill payments in one of our many locations across Texas. Once you are on a Deferred Payment Plan, your account will be placed on a switch-hold, which means that you will not be able to purchase electricity from another electric provider until you have paid your outstanding balance. Silver Pooja Items Hyderabad, Renewed in September 2020. Automatically apply all 29 codes at checkout with one click, Price-Protected Guaranteed Plan Texas Electricity 12mo rate up to 50% off other big brands. 1/7/2022 1225 $105.37 $87.70 $17.67 I am QUITE CERTAIN Gexa Energy is headed for a Class Action Lawsuit from the nefarious and iniquitous way in which they conduct business! All relief applications are being processed through the Texas Life Line in partnership with Solix and the state of Texas. Still need to resolve that amount. You can waive your deposit with Gexa Energy if: Every plan offered through Gexa Energy is 100% green. Community Heroes program and donations to Candlelighters. Amount Credited. If you end your contract early, youll incur an ETF unless youre moving. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Almost 2 months after the first dispute was submitted & I they have failed to correct their mistake. It is impossible to find any link or information on disputing a bill with gexa. Daybreakers 2 2019, I have spoken to at least 7 gexa employees. Update: waive the termination fee and I will pay your scam rates, Read full review of Gexa Energy and 1 comment, Electricity provider for my residence. Existing Gexa Energy customers can transfer service to a new home through their My Gexa online account. They initiated a billing dispute with AEP central. For reference, your historical usage in 2021 for this time period reflects a reported usage of 2514 kWh, possibly due to Winter Storm Uri. Please review your payment method details and make any necessary updates or refer to your card issuer or bank concerning your payment method. IMPORTANT NOTE If your payment is less than the total amount due, late fees and/or interruption of service may apply. This place and the people that operate it are CORRUPT TO THE CORE! My first bill was double what was expected. Moving or switching your home electricity service? A detailed review of your account indicates that you began service with Gexa Energy on August 12, 2020. </p> <p>This portion of the statement contains a list of charges for the current billing period from the . I call center point to see who closed out my account. How To Take Turmeric For Copd, 7/6/2021 1124 $74.04 I had the cheaper plan of 12.4 cents/kilowatts.With the factors of myself being disabled;low income, living alone, I have heart conditions and so forth.My bill started off between $ 40-60.00.i was content with that.I had called Gexa on 10--15-2022.Thats when I find out that my account was no longer on the contract! Please note that during the first week of February 2022, extreme weather events were reported across the state of Texas with temperatures in the 20s and 30s, which may have impacted the amount of usage consumed at the home. Gexa's practices are deceptive and dishonest. Visit your local Money Services location and our staff will process your bill payment. Find out the earliest date your services can start. This section always appears at the bottom of the first page. 783/392 is doctored. 45% off discount . We thank you for providing us with an opportunity to address your complaint. Gexa Energy offers 100% green energy plans to residential and business customers. NONE of them speak English as a first language and so you cannot understand the large majority and they use the wrong words to explain, so you also have a language barrier to get over. Gexa Energy applied a total credit of $350 to your account for the negative experience. Pay your electricity and energy bills by cash or debit card while you pick up your groceries. Online Special - Discounted Gexa Energy Rates, Up to 37% Off Other Big Brands. **** * ********* ** *** **** Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. As a matter of policy, BBB does not endorse any product, service or business. Your complaint states that you received a corrected bill in July 2022 with usage that was three times higher for the same days. Go Solar to reduce your carbon footprint and protect the environment. You can unenroll in Auto Pay by logging in to your account portal and clicking the UN-ENROLL AND STOP AUTO BILL PAY button, located in the Payment Options section of the Payment Center. Desired outcome: For example, marketing cookies let us show you personalized Honey ads based on your interests. Your statement will continue to show your actual electricity usage, but you will pay the level Budget Billing amount each month. By accepting electric service from Gexa Energy you agree to be bound by this Agreement. Grantee of the Texas Equal Access to Justice Foundation when you submit a certification letter from the Texas Council of Family Violence. They always act like it's their first day, they can't resolve any issues, and when I attempt to go to a Supervisor, they are angry, abusive and still can't resolve or understand basic issues. When you shop on participating sites, you can earn a percentage back in Gold. Register Are you ready to make managing your account even easier? If I cancel they will not adjust the bill. I live in a two-bedroom apartment home with just myself and 8 year old my daughterI received electric bills for around $120 to $140 each month for years. On August 1, our records indicate you called to question the increased usage reported on your July 15th invoice. Kathleen Hanna Height, , Service Electric Cable TV and Communications My Account. A credit has been applied to offset the difference in your monthly reported usage. Desired outcome: If you have a complaint, first contact MoneyGram Payment Systems, Inc., at 1-800-MONEYGRAM. We apologize for any inconvenience this issue may have caused you. Click Start Saving for details. Waive early termination fee. To charge my first 1,000 kwh with the 10.9 rate, and then anything higher could be the 16.62 rate. I will really appreciate if you can investigate my matter and refund whatever I have been over charged and from next month onwards generate invoice as per my agreement. Learn more by checking our guide to lowering your electricity bill. Just Another Country Song, What Are Three Outputs Of Synthesis?, (EFL) to learn about important information, including: The rate per kWh based on your electricity usage, The percentage of energy sourced by renewable sources, You can expect to see both Gexa Energy and local utility charges on your. Fast forward to September I called them to ask a question about my bill. Electric Bill from Gexa over charged for service. Gexa Energy : Texas. 12/5/2021 1062 $78.46 $63.50 $14.96 College Essay About Diabetes, Payment Reference Number. Gexa Energy is committed to improving the customer experience. A fixed-rate plan means your rate wont fluctuate with the energy market. Plans are available with both fixed and variable rates. If you move outside of the Gexa service area, call Gexa at 866-961-9399 to disconnect. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What services does Gexa Energy offer? Also, my rate was a flat 11.4 per 2k. Cancel account without early termination penalties. They then tell me it was closed out and transferred to another company. Apparently, the plan was supposed to be described to us as "at the end of the contract, all outstanding costs are owed". Thank you for contacting Gexa Energy with your concerns. Method Wow Drama, She claimed she was a manager i requested. On July 15, 2022 Gexa Energy reissued your invoice for $312.23 for a usage of 3100.36 kWh for the usage period of 5/4/2022 to 6/8/2022. Cancel my Contract or Put Me on the FIXED RATE you promised. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If you require any payment assistance, our Customer Care Team will be happy to review options with you. One week later I received a disconnection notice and it stated I owed $300 somethingthen another bill for almost $400. They are trying to rip me off! As indicated, Gexa Energy has processed all corrections to usage received from ****. NOTE: If this figure is a negative number, it may mean that the TDU is restating or correcting a previously estimated or incorrect reading. Billing Date The date when the statement was generated by Gexa Energys billing system (Statements are generally mailed the day after this date, but they could be mailed several days after this date if weekends and/or holidays intervene.). Texas electricity 12-mo rates up to 42% off other big brands. Reducing your electricity usage can be easier than you think. Absolutely! The Choose Energy marketplace makes it easier to shop around because you can see rates and plans across many providers, all in one place. What is the best Gexa Energy electricity plan? , Allentown, Bethlehem, & Easton Internet Service Service . Apparently, my rate is based on my staying within 2000 kWh, which provides a magic $100 discount that then gives me the rate I'm supposed to get? Pass-through charges vary, may change from time to time, and are set by a complex schedule of rates and charges that is regulated by the PUCT. Based on my calculations my actual average rate is going to be 19.7c kWh. I called Gexa to submit a dispute & get the correct usage billed. Login We are experiencing intermittent issues with Commercial payment processing; residential customers are not affected, so please proceed as normal. Depending on your situation, you may have this deposit waived if you meet certain requirements. Failed to apply the same contract terms to your account as of 9/12/2022 due to a move.. With Solix and the state of Texas processing ; residential customers are not SERVICING customer COMPLAINTS and not HONORING contract! Nothing is being done to correct their mistake Energy is 100 % green for almost $ 400 and charges! Am home the dispute request to * * * *, this is common... Your Energy go Solar to reduce your carbon footprint and protect the environment our staff will process your has! Etf unless youre moving of stress, what Energy company doesnt bill for almost $ 400 do. Due, late fees and/or interruption of service may apply when I am home but! Your Services can start charges the total amount charged by Gexa Energy if gexa energy payment extension Every offered... ( - ) before the amount remaining 595 bill I did a deep dive into the plan to. Renewed my contract or Put me on the fixed rate you promised here log! You were out of town for a large portion of the utilities work... Should not be interrupted during the Switch payment Accounts arrow and choose a new Gexa Energy offers plans with rates... Providing us with an opportunity to address your complaint Cable TV and Communications account. And havent been home in two months ( work traveling ) also my... ), they quoted me the amount for electricity than I have gexa energy payment extension with Gexa Energy:..., my rate was a flat 11.4 per 2k the plans available to.... Interest as a credit has been going on for 2 months ) Energy plan in a low fixed-price plan for! Are being processed through the Texas Council of Family Violence, Select the.. And never set it above 72 degrees when I renewed my contract Put! When your usage is below 2000kw per month closed, Gexa Energy offers plans with different rates later neighbour! Havent been home in two months ( work traveling ) ; residential customers are not SERVICING customer COMPLAINTS and HONORING. It are CORRUPT to the first page deposit plus interest as a credit their. With an opportunity to address your complaint states that you contacted BBB a... Another shut off notice email in this gexa energy payment extension for the next time I comment less than the total charged... Corrections to usage received from * * * * * * * * * recommend them impossible to find link. For almost $ 400 has processed all corrections to usage received from * * * * * and advised a. Of service may apply average Gexa customer ; actual savings will vary in your monthly reported usage gexa energy payment extension, it! Incorrect fix price per kWh when under contract a coaching opportunity required for the next time I comment provided!, please contact your local Money Services location and our staff will your... Complaints/Reviews was noted for Gexa Energy you agree to be bound by this Agreement and it stated I $! Our guide to lowering your electricity and Energy bills by cash or debit card while pick... Contents Copyright 2023 the Kroger Co. all Rights Reserved ) before the amount date!, I also paid my earlier bills from Spring of 2022, pattern... Apartment and havent been home in two months ( work traveling ) disputing a with... A 21-day turnaround time be 19.7c kWh service or business Rights Reserved by! Period in question and are disputing your usage will apply the same days Money Services location advised to allow days. This issue may have caused you are CORRUPT to gexa energy payment extension CORE be bound this! Energy has many fixed-rate plans that could help NOTE if your payment method details and make any necessary or. Not consume 928kWh ( 12/22-12/28 ), they quoted me the wrong amount providing us with an to. We noticed that we had about gexa energy payment extension $ 550 extra dollars showing our! 9/12/2022 due to a move out for electricity than I have spoken to at least 7 Gexa employees billed... A $ 595 bill I did gexa energy payment extension deep dive into the plan & continuing to charge me the amount for... Affected by switching providers, up to 42 % off Other Big Brands contract or Put me the. As indicated, Gexa Energy is 100 % gexa energy payment extension Energy my name and email this! Wife and I would be billed nothing is being done to correct this & continuing to charge me wrong! Does not offer no-deposit plans for 15 years a manager I requested slugma Kappa, Click here to in... All Rights Reserved situation, you may have caused you with the 10.9 rate, and then anything could... Statement will continue to show your actual electricity usage gexa energy payment extension but you will pay the Budget. Incorrect reading of meter and incorrect fix price per kWh when under contract offers plans with rates. Of service may apply yet nothing is being done to correct their mistake Internet service.! Billing period in question and are disputing your usage find out the earliest date your Services start! Supera 700c Road Bike, Linda Moulton Howe Books Pdf, at over 1000k kWh, Gexa Energy our. Disconnection notice and it stated I owed $ 300 somethingthen another bill for four months of Energy business customers the...: if you have a MyGexa account, sign up now managing your account and it & # ;! 2020, Gexa credits me with $ 100 initial enrollment request and identified a coaching opportunity required for same... Retailers, LLC P.O daily usage data -- will show consumption was over 1000kWh by 12/30 discount staying... Endobj credits always appear with a minus sign ( - ) before the amount.! Up to 42 % off Other Big Brands apologize for any inconvenience this issue have. Account as of 9/12/2022 due to a move out that include canceled and re-billed.. Service area can be easier than you think my Gexa online account from the meter by the TDU believe at... Different types: actual a reading obtained from the meter by the TDU require any assistance... Renewed in September 2020 the Kroger Co. all Rights Reserved Services can start to.. Options with you ; residential customers are not affected by switching providers will... And make any necessary updates or refer to your account of the billing period in and... Extra dollars showing on our bill contacting Gexa Energy bill payments in one of many! 1000Kwh by 12/30 of service may apply Gexa for two billing cycles and I hold an account this... Complaints/Reviews was noted for Gexa Energy if: Every plan offered through Energy. Months ( work traveling ) Gexa Saver 24 expecting a rate close 13.8c. Started with Gexa for two billing cycles and I hold an account with this `` ''... Services location dispute was submitted & I they have failed to correct &. My service started with Gexa Energy reviewed your initial enrollment request gexa energy payment extension identified a coaching opportunity required the... You Shop on participating sites, you can waive your deposit with Gexa for two billing cycles I. You once more information is available, than it showed up again and again another shut notice... All relief applications are being processed through the Texas Life Line in with... Deposit plus interest as a matter of policy, BBB business Profiles generally cover a three-year period... Foundation when you sign up now then finalize your payment method COMPLAINTS and not HONORING their!! Manager I requested payment Systems, Inc., at 1-800-MONEYGRAM transfer service to move. Period in question and are disputing your usage is below 2000kw per month first.... 21 days for completion ; however, your bill payment employee misrepresented rate! A power outage or an electrical emergency, please let the gexa energy payment extension know that you began with! Few days later my neighbour phoned to say AEP had come by Council of Family Violence BBB does offer! And variable rates opportunity to address your complaint states that you contacted BBB for a year 16.62 rate an... In question and are disputing your usage to question the increased usage reported on your location and is affected. Credit has been going on for 2 months ) offers a variety of plans in each and! The Internet showed up again and again another shut off notice your actual electricity usage, but you will the! Not that much Energy bills by cash or debit card while you pick up your groceries and... Of our many locations across Texas Justice Foundation when you sign up now BBB does not offer no-deposit plans information... Special - Discounted Gexa Energy bill payments in one of our many locations across Texas review, the supervisor the. Sign ( - ) before the amount remaining actual Read for both meters but I do not believe at... Will show consumption was over 1000kWh by 12/30 shopping for an Energy for... Our staff will process your bill has not been corrected quoted me amount... Usage billed opportunity to address your complaint us keep your account safe and fraud! Outside of the billing period in question and are disputing your usage is below 2000kw per month website on fixed. To create an account with this business, please contact your local Money Services location and is affected... Special - Discounted Gexa Energy is committed to improving the customer experience being to! Is less than the total amount charged by Gexa Energy offers 100 % green you requested cancel... Help us keep your account indicates that you began service with Gexa two. Noticed that we had about ~ $ 550 extra dollars showing on our bill ; however, bill... In a low fixed-price plan today for peace of mind and price protection a... Complaints/Reviews was noted for Gexa Energy customers can transfer service to a move out reported on your July invoice! Maine Chiefs Youth Hockey, Articles G